Booking terms

Hotel Raj, Dobšinská Maša 73, 049 73 Dedinky, is operated by Tradičné družstvo, registered office J. Kráľa 21, 960 01 Zvolen, Slovakia, company ID 52945715, tax ID 2121186639, VAT ID SK2121186639. Accommodation is provided by its HOLIDAY TD division.

This is a short-term rental of the owner’s own accommodation facility, not a package tour. It is governed by the Civil Code and related legislation; Act No. 170/2018 Coll. on package travel does not apply to these stays.

You create your booking in the reservation system at holiday.td-coop.eu, where payment is also made. For the general public the payment is processed by the Stripe payment gateway; for members of Tradičné družstvo by the TD-Pay gateway. The contract is formed by a duly completed and signed accommodation rental contract confirmed by HOLIDAY TD; without written confirmation an order is not considered confirmed.

A binding reservation arises once a deposit of at least 50 % of the price is paid. The balance is due no later than 30 days before the arrival date. If you book less than 30 days before arrival, the full price is due at once.

The day of payment is the day the amount is credited to the HOLIDAY TD account. Without full payment, stay instructions need not be issued and the booking may be cancelled.

Every stay includes buffet breakfast. Wellness access is not automatically part of every stay — the two hours per night belong to the stay with breakfast and wellness. Current rates are in the accommodation price list.

• The minimum stay is 2 nights; shorter stays carry a 15 % surcharge.
• Tourist tax € 1 per person per night. Children and guests under 15 and holders of a disability card are exempt.
• Dog fee € 50 per stay.
• Early check-in or late check-out is possible subject to availability for € 20.
• A cot for children under 3 is free of charge; a child is a guest aged 4 to 12.

Check-in is between 14:00 and 20:00, check-out between 8:00 and 10:00. Reception is open 08:00 – 20:00. If you know you will arrive later, please arrange it in advance with reception on +421 911 930 991.

We will make a change to your booking where it can be carried out, for a flat fee of € 30 per change and person. This covers a change of dates, name, services or place of arrival and departure.

A change of dates requested by the guest is treated in the same way as a cancellation and cancellation fees apply. Changes requested less than 45 days before arrival may be treated by HOLIDAY TD as cancellation of the original contract and a new booking.

You may notify another person in your place in writing, no later than 45 days before arrival. The notice must include that person’s declaration that they accept the contract and meet its conditions.

You may cancel your stay at any time before arrival. Cancellation must be made in writing and unambiguously; the decisive date is the date the written notice is delivered to HOLIDAY TD. The cancellation fee is charged per registered person from the total price of the services ordered.

• 45 days or more before arrival — 10 % of the price of the services ordered, at least € 50.
• 44 to 30 days before arrival — 30 % of the price of the services ordered, at least € 100.
• 29 to 15 days before arrival — 50 % of the price of the services ordered.
• 14 to 8 days before arrival — 80 % of the price of the services ordered.
• 7 days or fewer before arrival — 100 % of the price of the services ordered.
• For all types of discounted stays a 100 % cancellation fee applies.
• If a guest does not arrive or has to be excluded from the stay, no refund of the price paid is due.

Travel insurance and cancellation insurance are not included in the price. You can arrange them at cp.td-coop.eu or directly with an insurer.

If a cancellation occurs for exceptionally serious reasons, such as death or illness, and you hold insurance covering cancellation, you may claim reimbursement of the cancellation fees up to 80 % of the costs charged, under the terms of that insurance. This does not apply to the basic cancellation fee for cancellations more than 45 days before arrival, which is not insured.

The insurance relationship arises directly between the guest and the insurer; neither HOLIDAY TD nor Hotel Raj assesses the existence or amount of claims under it.

If providing the accommodation is prevented or substantially hindered by unforeseeable extraordinary circumstances — such as a natural disaster, a pandemic, a state of emergency, or a threat to the safety and health of guests — HOLIDAY TD is entitled to cancel the stay.

In that case we will offer you an alternative date, or other accommodation of the same or higher quality, or refund the full amount paid without undue delay. No further claims arise on that ground; any damage may be covered by travel insurance.

If circumstances arise that prevent a service being provided as agreed, a corresponding change may be offered. If you do not withdraw from the contract without undue delay, you are deemed to agree with the change.

If the accommodation or related services do not match the agreed terms, tell reception immediately so that matters can be put right during your stay. Submit the complaint in writing — on site or by e-mail to reception@hotelraj.eu.

Claims arising from a defective service expire if they are not raised within 30 days of it being provided. A late or purely verbal complaint may limit or exclude recognition of the claim and compensation for damage that would not have arisen had it been reported in time.

Guests under 15 may be accommodated only in the company of a responsible person over 18. Guests aged 15 to 18 may be accommodated only with the express consent of their legal representative, if the representative is not staying as well.

The guest is responsible for the order and the furnishings of the room or apartment and hands them over undamaged on departure. Missing, damaged or devalued equipment is paid for according to the actual damage.

The wellness area and massages are subject to the wellness operating rules and the opening hours stated on the Wellness page. Children may enter the wellness area only accompanied by a parent and until 17:00.

Hotel Raj reception: +421 911 930 991, reception@hotelraj.eu. Reception is available daily from 08:00 to 20:00 and also handles stay packages, group bookings and cancellations.

Stays for Tradičné družstvo members: pv@td-coop.eu.

Operator: Tradičné družstvo, J. Kráľa 21, 960 01 Zvolen, Slovakia, company ID 52945715, HOLIDAY TD division.